Customer Service

Ordering Products at Trendora.com

Follow these simple steps to place an order at Trendora.com:

1.

Place items in the shopping bag

Find the desired items on the product information pages and select the colour, size and quantity of your choice. Click the "Add to Bag" button. Your selection will be visible in the page header and you can remove an item by clicking the "X" button. Items in the Shopping Bag are not confirmed against or secured from inventory until you select "Proceed to Checkout".

2.

Sign in or become a new customer

First time Trendora.com shoppers will be asked to register information used for shipping and customer support. Returning customers use stored information for express checkout.

3.

Update user details or create new account

Fill in or verify your user and shipping information. The accuracy of this information is vital in every order for a fast delivery and a safe purchase.

4.

Confirm order & shipping details

At this step you will have the opportunity to view your order and confirm your shipping details.

5.

Complete & send order

Enter your credit card details and click "Send Order". Do not reload or close the web browser window, computer or internet connection until the confirmation message "Thank You for Your Order!" is displayed on the screen. An automatic "order placement" message will also be sent to your registered e-mail address. We will now reserve (not debit) the purchase amount on your credit card.

Order confirmation and shipment tracking

We will make a final availability check of your order against inventory and we will send you a final e-mail. Normally this takes 30 minutes to 2 days from when the order is placed. This e-mail will state that the order has been dispatched and contains a tracking link to your shipment with UPS and the information about that we have debited your credit card from the earlier reserved amount.

In some cases we may need to contact you via e-mail to inform you that an item has been sold out or to confirm details of your order. In case a product is sold out, we shall credit you with the amount corresponding to the item not available.

Frequently Asked Questions (FAQ) About Trendora.com

This is a summary of the most frequent questions we receive at our support center. Please take a look here to see if a solution to your problem can be found before contacting our support staff for a swift solution.

• I don't get your e-mails (Customer Support, Newsletter, Order placement or Order Confirmation)?

  Automated e-mails from websites might get stuck in networks or client e-mail spam-filters. Please check your spam filter settings and allow all correspondence from the @trendora.com domain.

• I can't sign-up / sign-in to Club Trendora?

  To use the Trendora.com website you need to allow sessions in your web-browser. The most common problem with signing up or into the site is to have your browser settings "to high" which means that sessions are not allowed. In the supported web browsers this can be adjusted under browser settings. In the Internet Explorer menu system: Use Tools > Internet Options > Security, and adjust the level to "Medium-High" (default level) or allow sessions in the custom settings.

• How do I send items as a gift to another address? Do you ship to any address?

  For the safety of our customers we do not deliver to other addresses than the registered address of the credit card holder. We apologize for any inconvenience but we do not ship to hotels, businesses, mailbox rental services, freight forwarding services or cargo services etc.

• How do I view my shopping bag?

  Press the view shopping bag button on the header of the page. All items, quantities and their current price become visible under the header of the site.

• How do I delete items from my shopping bag?

  Press the "X" button (delete) located in the shopping bag to remove the product.

• How do I continue shopping to add more items?

  You can always continue shopping with your shopping bag visible but if you want to hide it, just press "Hide Shopping Bag" and it will be hidden until you select to show it again.

• How do I change quantities of an item in the shoppingbag?

  On the product page, choose "Add to Bag" again or first remove the item from the shopping bag and then order new with a new quantity.

• How do I confirm the availability of items in my shopping bag?

  Items in the shopping bag are not reserved in stock which means that an availability check is done when you select to checkout to buy the merchandise. We recommend you make your purchase as soon as possible to avoid loosing the product to someone else.

• Where can I find the checkout?

  Checkout is reached by clicking the button "Proceed to Checkout" in the shopping bag.

• When is my credit card debited?

  Your card will be debited when the goods are dispatched. An authorization takes place when you make your order and the order amount is reserved. This simply guarantees that the funds are available on your card and that payment will be made when goods are dispatched.

• What happens if my card authorization fails?

  If the authorization fails, the most likely explanation is that you have input your card details incorrectly. If this happens, check if all the details are correct, and make any changes necessary before proceeding once more. If all the details are correct then we would advise you to contact the card issuer to check for any reasons why your card was not authorized.